Refund policy

Damages and Refunds

The utmost care will be given to ensure your orders are packaged safely and securely for shipping.

If your order is damaged during transit, please make contact straight away. sachakeltonceramics@gmail.com

Photographs of the damaged pieces will be required in their packaging and a description of the condition the pieces were received.

Should a refund be necessary, please note credit card refunds may take up to 10 days to process, depending on your financial institution